Medicare Prescription Payment Plan Terms and Conditions

You’ve applied for a Medicare Prescription Payment Plan offered by Shared Health. Shared Health is responsible for:

Processing election into the Medicare Prescription Payment Plan.
Billing and collecting payments from you for the amount due.
Ending your participation in the Medicare Prescription Payment Plan (when appropriate).

BY APPLYING FOR AND ENROLLING IN A MEDICARE PRESCRIPTION PAYMENT PLAN THROUGH SHARED HEALTH, I UNDERSTAND AND AGREE TO THE FOLLOWING TERMS AND CONDITIONS:

1. Eligibility

I’m eligible under state and federal law and the policies of my health plan. When this document says “my health plan,” it means Shared Health.

2. Participation Requirements

My election into the Medicare Prescription Payment Plan is subject to acceptance by my health plan.
If my health plan asks for more documentation, I have 21 days to give them complete information and documentation to show my eligibility for the Medicare Prescription Payment Plan.
If my election is accepted by my health plan, they’ll provide me with a start date (also called an “effective date”) within 24 hours during the plan year or within 10 days if the plan year has yet to begin.
I’ll promptly notify my health plan of any changes to my address.
I may be excluded from participating in the Medicare Prescription Payment Plan if:

I’m not currently eligible for Medicare Part D prescription drug coverage.
I don’t provide my health plan with the complete, accurate information and documentation needed to process my election into the Medicare Prescription Payment Plan.
I have an unpaid balance from previous participation in a Medicare Prescription Payment Plan.

3. Retroactive Election

If my health plan doesn’t process my election into the Medicare Prescription Payment Plan timely in accordance with CMS guidelines, my election will start on the date I would have first been eligible for it following my application.

4. Payment and Related Terms

I agree to pay the monthly billed amount for the Medicare Prescription Payment Plan by the date specified in the bill.
My health plan will bill me once a month. This bill will be separate from any amount owed for my monthly premium, if applicable.
The amount of my monthly bill can change during my participation in the Medicare Prescription Payment Plan. My monthly bill is based on what I would have paid for any prescriptions, my previous month’s balance and any past due amount. My health plan will then divide that total amount by the number of months left in the year (January–December).

5. Cancellation and Termination

I may leave the Medicare Prescription Payment Plan at any time by notifying my health plan. My coverage will end on the last day of the calendar month in which I notify them.

6. Nonpayment of Medicare Prescription Payment Plan Monthly Payment

Nonpayment of my Medicare Prescription Payment Plan monthly payment doesn’t impact my plan coverage. As long as I continue to pay my plan premium (if I have one), I’ll still have drug coverage through my health plan.
My health plan may cancel my Medicare Prescription Payment Plan participation for any of these reasons:

I fail to pay my health plan premiums.
I no longer have Medicare Part D prescription drug coverage.
I fail to pay the monthly amount due under the Medicare Prescription Payment Plan for my prescriptions by the end of the established grace period.
I commit fraud.
I misrepresent my eligibility for the Medicare Prescription Payment Plan.
I misrepresent any information relevant to my enrollment in my health plan.
I fail to comply in a material manner with the requirements of my health plan. This can include, but isn’t limited to, moving outside of the health plan’s service area or failing to comply with the health plan’s policies and procedures. I may request a copy of any detailed enrollment, billing or payment policies and procedures from my health plan. These policies and procedures are considered to be a part of this Terms and Conditions agreement.

7. Amendments

My health plan may amend these Terms and Conditions from time to time. If this happens, they’ll notify me of what’s changing and the effective date.

8. Appeals and Grievances

If any issues arise from my participation in the Medicare Prescription Payment Plan that I disagree with, I may file an appeal or grievance with my health plan. To learn more about my member rights, I can go to sharedhealth.com. I can also contact my health plan for help or to get more information about these processes and procedures.

9. Acceptance of This Agreement

My signature on the Medicare Prescription Payment Plan participation request form or verbal consent given to my health plan is deemed to be acceptance of this agreement on behalf of myself.

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Fact Sheet

What’s the Medicare Prescription Payment Plan?

The Medicare Prescription Payment Plan is a new payment option in the prescription drug law that works with your current drug coverage to help you manage your outof-pocket Medicare Part D drug costs by spreading them across the calendar year (January-December). Starting in 2025, anyone with a Medicare drug plan or Medicare health plan with drug coverage (like a Medicare Advantage Plan with drug coverage) can use this payment option. All plans offer this payment option and participation is voluntary.

If you select this payment option, each month you’ll continue to pay your plan premium (if you have one), and you’ll get a bill from your health or drug plan to pay for your prescription drugs (instead of paying the pharmacy). There’s no cost to participate inthe Medicare Prescription Payment Plan.

What to know before participating

How does it work?

When you fill a prescription for a drug covered by Part D, you won’t pay your pharmacy (including mail order and specialty pharmacies). Instead, you’ll get a bill each month from your health or drug plan.

Even though you won’t pay for your drugs at the pharmacy, you’re still responsible for the costs. If you want to know what your drug will cost before you take it home, call your plan or ask the pharmacist.

This payment option might help you manage your monthly expenses, but it doesn’t save you money or lower your drug costs. Go to page 5 to learn about Extra Help and other programs that might save you money, if you qualify.

How is my monthly bill calculated?

Your monthly bill is based on what you would have paid for any prescriptions you get, plus your previous month’s balance, divided by the number of months left in the year. All plans use the same formula to calculate your monthly payments.

Your payments might change every month, so you might not know what your exact bill will be ahead of time. Future payments might increase when you fill a new prescription (or refill an existing prescription) because as new out-of-pocket costs get added to your monthly payment, there are fewer months left in the year to spread out your remaining payments.

In a single calendar year (January – December), you’ll never pay more than:

The total amount you would have paid out of pocket to the pharmacy if you weren’t participating in this payment option.
The Medicare drug coverage annual out-of-pocket maximum ($2,000 in 2025).

The prescription drug law caps your out-of-pocket drug costs at $2,000 in 2025. This is true for everyone with Medicare drug coverage, even if you don’t participate in the Medicare Prescription Payment Plan.

Will this help me?

It depends on your situation. Remember, this payment option might help you manage your monthly expenses, but it doesn’t save you money or lower your drug costs.

You’re most likely to benefit from participating in the Medicare Prescription Payment Plan if you have high drug costs earlier in the calendar year. Although you can start participating in this payment option at any time in the year, starting earlier in the year (like before September), gives you more months to spread out your drug costs. Go to Medicare.gov/prescription-payment-plan/will-this-help-me to answer a few questions, and find out if you’re likely to benefit from this payment option.

This payment option may not be the best choice for you if:

Your yearly drug costs are low.
Your drug costs are the same each month.
You’re considering signing up for the payment option late in the calendar year (after September).
You don’t want to change how you pay for your drugs.
You get or are eligible for Extra Help from Medicare.
You get or are eligible for a Medicare Savings Program.
You get help paying for your drugs from other organizations, like a State Pharmaceutical Assistance Program (SPAP), a coupon program, or other health coverage.

Who can help me decide if I should participate?

Your health or drug plan: Visit your plan’s website, or call your plan to get more information. If you need to pick up a prescription urgently, call your plan to discuss your options.
Medicare: Visit Medicare.gov/prescription-payment-plan to learn more about this payment option and if it might be a good fit for you.
State Health Insurance Assistance Program (SHIP): Visit shiphelp.org to get the phone number for your local SHIP and get free, personalized health insurance counseling.

How do I sign up?

Visit your health or drug plan’s website, or call your plan to start participating in this payment option:

In 2024, for 2025: If you want to participate in the Medicare Prescription Payment Plan for 2025, contact your plan now. Your participation will start January 1, 2025.
During 2025: Starting January 1, 2025, you can contact your plan to start participating in the Medicare Prescription Payment Plan anytime during the calendar year.

Remember, this payment option may not be the best choice for you if you sign up late in the calendar year (after September). This is because as new out-of-pocket drug costs are added to your monthly payment, there are fewer months left in the year to spread out your payments.

What to know if I’m participating

What happens after I sign up?

Once your health or drug plan reviews your participation request, they’ll send you aletter confirming your participation in the Medicare Prescription Payment Plan. Then:

When you get a prescription for a drug covered by Part D, your plan will automatically let the pharmacy know that you’re participating in this payment option, and you won’t pay the pharmacy for the prescription. Even though you won’t pay for your drugs at the pharmacy, you’re still responsible for the costs. If you want to know what your drug will cost before you take it home, call your plan or ask the pharmacist.
Each month, your plan will send you a bill with the amount you owe for your prescriptions, when it’s due, and information on how to make a payment. You’ll get a separate bill for your monthly plan premium (if you have one).

How do I pay my bill?

After your health or drug plan approves your participation in the Medicare Prescription Payment Plan, you’ll get a letter from your plan with information about how to pay your bill.

What happens if I don’t pay my bill?

You’ll get a reminder from your health or drug plan if you miss a payment. If you don’t pay your bill by the date listed in that reminder, you’ll be removed from the Medicare Prescription Payment Plan. You’re required to pay the amount you owe, but you won’t pay any interest or fees, even if your payment is late. You can choose to pay that amount all at once or be billed monthly. If you’re removed from the Medicare Prescription Payment Plan, you’ll still be enrolled in your Medicare health or drug plan.

Always pay your health or drug plan monthly premium first (if you have one), so you don’t lose your drug coverage. If you’re concerned about paying both your monthly plan premium and Medicare Prescription Payment Plan bills, go to page 5 for information about programs that can help lower your costs.

Call your plan if you think they made a mistake about your Medicare Prescription Payment Plan bill. If you think they made a mistake, you have the right to follow the grievance process found in your Member Handbook or Evidence of Coverage.

How do I leave?

You can leave the Medicare Prescription Payment Plan at any time by contacting your health or drug plan. Leaving won’t affect your Medicare drug coverage and other Medicare benefits. Keep in mind:

If you still owe a balance, you’re required to pay the amount you owe, even though you’re no longer participating in this payment option.
You can choose to pay your balance all at once or be billed monthly.
You’ll pay the pharmacy directly for new out-of-pocket drug costs after you leave the Medicare Prescription Payment Plan.

What happens if I change health or drug plans?

If you leave your current plan, or change to a new Medicare drug plan or Medicare health plan with drug coverage (like a Medicare Advantage Plan with drug coverage), your participation in the Medicare Prescription Payment Plan will end.

Contact your new plan if you’d like to participate in the Medicare Prescription Payment Plan again.

What programs can help lower my costs?

If you have limited income and resources, find out if you’re eligible for one of these programs:

Extra Help: A Medicare program that helps pay your Medicare drug costs. Visit ssa.gov/medicare/part-d-extra-help to find out if you qualify and apply. You can also apply with your State Medical Assistance (Medicaid) office. Visit Medicare.gov/ExtraHelp to learn more.
Medicare Savings Programs: State-run programs that might help pay some or all of your Medicare premiums, deductibles, copayments, and coinsurance. Visit Medicare.gov/medicare-savings-programs to learn more.
State Pharmaceutical Assistance Programs (SPAPs): Programs that might include coverage for your Medicare drug plan premiums and/or cost sharing. SPAP contributions may count toward your Medicare drug coverage out-of-pocket limit. Visit go.medicare.gov/spap to learn more.
Manufacturer Pharmaceutical Assistance Programs (sometimes called Patient Assistance Programs (PAPs)): Programs from drug manufacturers to help lower drugs costs for people with Medicare. Visit go.medicare.gov/pap to learn more.

Many people qualify for savings and don’t realize it. Visit Medicare.gov/basics/costs/help, or contact your local Social Security office to learn more. Find your local Social Security office at ssa.gov/locator/.

Where can I get more information?

Your health or drug plan: Visit your plan’s website, or call your plan to get more information.
Medicare: Visit Medicare.gov/prescription-payment-plan, or call 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. TTY users can call 1-877-486-2048.

Examples of how a monthly bill is calculated

Example 1:

You take several high-cost drugs that have a total out-of-pocket cost of $500 each month. In January 2025, you join the Medicare Prescription Payment Plan through your Medicare drug plan or Medicare health plan with drug coverage.

We calculate your first month’s bill in the Medicare Prescription Payment Plan differently than your bill for the rest of the months in the year:

First, we figure out your “maximum possible payment” for the first month:

$2,000 [annual out-of-pocket maximum]

– $0 [no out-of-pocket costs before using this payment option]

= $2,000

12 [remaining months in the year]

Then, we figure out what you’ll pay for January:

Compare your total out-of-pocket costs for January ($500) to the “maximum possible payment” we just calculated: $166.67.
Your plan will bill you the lesser of the two amounts. So, you’ll pay $166.67 for the month of January.
You have a remaining balance of $333.33 ($500-$166.67).

For February and the rest of the months left in the year, we calculate your payment differently:

$333.33 [remaining balance] + $500 [new costs]

= $833.33

11 [remaining months in the year]

We’ll calculate your March payment like we did for February:

$757.57 [remaining balance] + $500 [new costs]

= $1,257.57

10 [remaining months in the year]

In April, when you refill your prescriptions again, you’ll reach the annual out-ofpocket maximum for the year ($2,000 in 2025). You’ll continue to pay what you already owe and get your prescription(s), but after April you won’t add any new outof-pocket costs for the rest of the year.

$1,131.81 [remaining balance] + $500 [new costs]

= $1631.81

9 [remaining months in the year]

Even though your payment varies each month, by the end of the year, you’ll never pay more than:

The total amount you would have paid out-of-pocket.
The total annual out-of-pocket maximum ($2,000 in 2025).

Remember, this is just your monthly payment for your out-of-pocket drug costs. You still need to pay your health or drug plan’s premium (if you have one) each month.

Example 1: Start participating in January with high drug costs early in the year

Month	Your drug costs (without this payment option)	Your monthly payment (with this payment option)	Notes
January	$500	$166.67	This is when you started participating in this payment option. Remember, your first month’s bill is based on the “maximum possible payment” calculation. We calculate your bill for the rest of the months in the year differently.
February	$500	$75.76
March	$500	$125.76
April	$500	$181.31	This month you reached the annual out-of-pocket maximum ($2,000 in 2025). You’ll have no new out-of-pocket drug costs for the rest of the year.
May	$0.00	$181.31 *	*You’ll still get your $500 drugs each month, but because you’ve reached the annual out-of-pocket maximum, you won’t add any new out-of-pocket costs for the rest of the year. You’ll continue to pay what you already owe.
June	$0.00	$181.31 *
July	$0.00	$181.31 *
August	$0.00	$181.31 *
September	$0.00	$181.31 *
October	$0.00	$181.31 *
November	$0.00	$181.31 *
December	$0.00	$181.31 *
Total	$2,000.00	$2,000.00	You’ll pay the same total amount for the year, even if you don’t use this payment option.

If you’re concerned about paying $500 each month from January to April, this payment option will help you manage your costs. If you prefer to pay $500 each month for 4 months and then pay $0 for the rest of the year, this payment option might not be right for you. Contact your health or drug plan for personalized help.

Example 2:

You take several drugs that have a total out-of-pocket cost of $80 each month. In January 2025, you join the Medicare Prescription Payment Plan through your Medicare drug plan or Medicare health plan with drug coverage.

We calculate your first month’s bill in the Medicare Prescription Payment Plan differently than your bill for the rest of the months in the year:

First, we figure out your “maximum possible payment” for the first month:

$2,000 [annual out-of-pocket maximum]

– $0 [no out-of-pocket costs before using this payment option]

= $2,000

12 [remaining months in the year]

Then, we figure out what you’ll pay for January:

Compare your total out-of-pocket costs for January ($80) to the “maximum possible payment” we just calculated: $166.67.
Your plan will bill you the lesser of the two amounts. So, you’ll pay $80 for the month of January.
You have a remaining balance of $0.

For February and the rest of the months left in the year, we calculate your payment differently:

$0 [remaining balance] + $80 [new costs] = $80

11 [remaining months in the year]

We’ll calculate your March payment like we did for February:

$72.73 [remaining balance] + $80 [new costs] = $152.73

10 [remaining months in the year]

Even though your payment varies each month, by the end of the year, you’ll never pay more than:

The total amount you would have paid out-of-pocket.
The total annual out-of-pocket maximum ($2,000 in 2025).

Remember, this is just your monthly payment for your out-of-pocket drug costs. You still need to pay your health or drug plan’s premium (if you have one) each month.

Example 2: Start participating in January with consistent costs throughout the year

Month	Your drug costs (without this payment option)	Your monthly payment (with this payment option)	Notes
January	$80.00	$80.00	This is when you started using this payment option. Remember, your first month’s bill is based on the “maximum possible payment” calculation. We calculate your bill for the rest of the months in the year differently.
February	$80.00	$7.27
March	$80.00	$15.27
April	$80.00	$24.16	This month you reached the annual out-of-pocket maximum ($2,000 in 2025). You’ll have no new out-of-pocket drug costs for the rest of the year.
May	$80.00	$34.16	*You’ll still get your $500 drugs each month, but because you’ve reached the annual out-of-pocket maximum, you won’t add any new out-of-pocket costs for the rest of the year. You’ll continue to pay what you already owe.
June	$80.00	$45.59
July	$80.00	$58.93
August	$80.00	$74.92
September	$80.00	$94.93
October	$80.00	$121.59
November	$80.00	$161.59
December	$80.00	$241.59
Total	$960.00	$960.00	You’ll pay the same total amount for the year, even if you don’t use this payment option.

Depending on your specific circumstances, you might not benefit from using this payment option due to the higher payments that start in September. Contact your health or drug plan for personalized help.

Example 3:

You pay $4 every month in out-of-pocket costs for a prescription you use regularly. In April 2025, you need a new one-time prescription that costs $613, so your total out-of-pocket costs in April are $617. That same month, before you fill your prescriptions, you decide to participate in the Medicare Prescription Payment Plan through your Medicare drug plan or Medicare health plan with drug coverage.

We calculate your first month’s bill in the Medicare Prescription Payment Plan differently than your bill for the rest of the months in the year:

First, we figure out your “maximum possible payment” for the first month:

$2,000 [annual out-of-pocket maximum]

– $12 [your out-of-pocket costs before using this payment option]

= $1,988

9 [remaining months in the year]

Then, we figure out what you’ll pay for April:

Compare your total out-of-pocket costs for April ($617) to the “maximum possible payment” we just calculated: $220.89.
Your plan will bill you the lesser of the two amounts. So, you’ll pay $220.89 for the month of April.
You have a remaining balance of $396.11 ($617 – $220.89).

For May and the rest of the months left in the year, we calculate your payment differently:

$396.11 [remaining balance] + $4 [new costs] = $400.11

8 [remaining months in the year]

Your payments will vary throughout the year. That’s because you’re adding drug costs during the year, but you have fewer months left in the year to spread your payments across.

By the end of the year, you’ll never pay more than:

The total amount you would have paid out-of-pocket.
The total annual out-of-pocket maximum ($2,000 in 2025).

Remember, this is just your monthly payment for your out-of-pocket drug costs. You still need to pay your health or drug plan’s premium (if you have one) each month.

Example 3: Start participating in April with varying costs throughout the year

Month	Your drug costs (without this payment option)	Your monthly payment (with this payment option)	Notes
January	$4.00	$4.00*	*You made these payments directly to the pharmacy before you started participating in the Medicare Prescription Payment Plan.
February	$4.00	$4.00*
March	$4.00	$4.00*
April	$617.00	$220.89	This is when you started using this payment option. Remember, your first month’s bill is based on the “maximum possible payment” calculation. We calculate your bill for the rest of the months in the year differently.
May	$4.00	$50.01	*You’ll still get your $500 drugs each month, but because you’ve reached the annual out-of-pocket maximum, you won’t add any new out-of-pocket costs for the rest of the year. You’ll continue to pay what you already owe.
June	$4.00	$50.59
July	$124.00	$71.25	This month, you need a drug that’s $120, in addition to your $4 drug. Following the same formula we used in May, your payments increase because you’re adding drug costs during the year, but you have fewer months left in the year to spread your payments across.
August	$4.00	$72.05
September	$4.00	$73.05
October	$124.00	$114.39	This month, you need a drug that’s $120, in addition to your $4 drug. Following the same formula we used in May, your payments increase because you’re addingdrug costs during the year, but you have fewer months left in the year to spread your payments across.
November	$4.00	$116.39
December	$4.00	$120.38
Total	$901.00	$901.00	You’ll pay the same total amount for the year, even if you don’t use this payment option.

If you’re concerned about paying $617 in April, this payment option will help you spread your costs across monthly payments that vary throughout the year. If you’re concerned about higher payments later in the year, this payment option might not be right for you. Contact your health or drug plan for personalized help.

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Rights & Responsibilities

Know your rights

As a member, you have certain rights and responsibilities. We’ve explained them here so that you can become more involved in the care you receive.

You have the right to ask for coverage

Don’t be afraid to ask us to cover something that you and your doctor feel you need. We take every request seriously and want you to get the care that’s right for you.

How do I ask for medical services to be covered?

You, your doctor or your representative can contact us about providing coverage for medical care. If we won’t cover your request, then we’ll tell you in writing why not and explain how you can appeal our decision.

Call:

1-844-474-6477, TTY 711

From October 1 to March 31, you can call us from 8 a.m. to 8 p.m. CT, 7 days a week. From April 1 to September 30, you can call us from 8 a.m. to 8 p.m. CT, Monday through Friday. If you call outside of these hours or on a holiday, just leave a message on our automated phone system, and we’ll get back to you within one (1) business day.

Fax:

1-844-569-5550

Mail:

Shared Health
1 Cameron Hill Circle, Suite 54
Chattanooga, TN 37402

How do I ask for prescriptions to be covered?

You, your physician or your representative should fill out a Request for Medicare Prescription Drug Coverage Determination Form (Updated: 12/1/2023) and send it to us by mail or fax.

Call:

1-844-474-6477, TTY 711

Fax:

1-423-591-9514

Mail:

Shared Health
1 Cameron Hill Circle, Suite 54
Chattanooga, TN 37402

You’ll normally get a decision in 14 days. If you think your health could be seriously harmed by waiting that long, you can request a decision within 72 hours. These fast requests can be requested by you, your representative or any doctor — even if they’re not affiliated with Shared Health.

You have the right to ask us to reconsider a decision

If we’ve made a decision you don’t agree with, you can ask us to reconsider (or “file an appeal”) within 60 calendar days of the date of the initial decision.

How do I file an appeal for medical services?

You or your representative will need to send a letter or complete the Appeals Form and contact us.

Mail:

Shared Health
Attn: Appeals and Grievances Department
1 Cameron Hill Circle, Suite 42
Chattanooga, TN 37402

If you have any questions about the appeal process, our team is ready to listen and help.

Call:

1-844-474-6477, TTY 711

How do I file an appeal for prescriptions?

You, your physician or your representative should fill out a Request for Redetermination of Medicare Prescription Drug Denial Form (Updated: 12/01/2024) and send it to us by mail or fax.

Call:

1-844-474-6477, TTY 711

Fax:

1-423-591-9514

Mail:

Shared Health
Medicare Part D Coverage Determinations and Appeals
1 Cameron Hill Circle, Suite 51
Chattanooga, TN 37402

You have the right to make a complaint

If you aren't satisfied with the quality of care you received through your plan, a network provider or a network pharmacy, you can file an official complaint (or grievance).

How do I submit a complaint?

A grievance is a type of complaint you make about your plan, a network provider or a network pharmacy. This includes complaints concerning the quality of your care. You have to submit your complaint no later than 60 days after the event.

To get started, complete a Grievance Form and mail it to us.

Mail:

Shared Health
Attn: Appeals and Grievances Department
1 Cameron Hill Circle, Suite 42
Chattanooga, TN 37402

If you have a complaint about a coverage decision or a claim denial, you have the right to ask us to reconsider this decision. The Medicare Beneficiary Ombudsman is a person who reviews complaints (also called “grievances”) and helps resolve them. To contact the Medicare Beneficiary Ombudsman, call 1-800-MEDICARE or 1-800-633-4227, TTY 1-800-486-2048. Or you can fill out Medicare's complaint form to send feedback about issues with your Medicare plan. For more information, visit medicare.gov.

You have the right to have someone represent you

If you need help filing an appeal, you can assign a family member, friend, advocate, attorney or doctor to represent you.

What can my representative do?

Your representative can:

Get information about your claim
Submit evidence
Make requests
Give or receive notices about the appeal

How do I appoint a representative?

Both you and your representative need to sign, date and fill out the Appointment of Representative form. Then send us the completed form with your coverage decision request.

Mail:

Shared Health
1 Cameron Hill Circle, Suite 54
Chattanooga, TN 37402

Fax:

1-844-569-5550

You have the right to leave your plan

We want to help you understand your responsibilities and ours when it comes to leaving your plan (or disenrollment).

When can I end my membership?

For more details, see Chapter 10 of your Dual Plus Evidence of Coverage or Dual Freedom Evidence of Coverage (Updated: 12/01/2024).

If you have any questions, please give us a call.

Call:

1-844-474-6477, TTY 711

Can I be disenrolled from my plan?

Your health is important to us, but we would have to end your membership in the plan if any of the following happens:

You don't stay continuously enrolled in Medicare Part A and Part B.
You lose your Medicaid coverage.
You move out of the service area for more than six months.
You no longer meet the specific special needs status.
You become incarcerated.
You lie about or withhold information about other insurance you have that provides prescription drug coverage.
You intentionally give us incorrect information while enrolling in our plan, and that information affects your eligibility.
You continuously behave in a way that is disruptive and makes it difficult for us to provide medical coverage for you and other members of our plan.
You let someone else use your membership card to get medical care.
You enroll in the Program of All-inclusive Care for the Elderly (PACE).

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