About Us
Shared Health, Inc., a subsidiary of BlueCross BlueShield of Tennessee, was reestablished in 2014 with a mission to help managed care organizations offer specialized Medicare, Medicaid and Long-Term Services and Supports (LTSS) programs to their members. We’re passionate about making sure people have access to the right care at the right time – no matter their circumstances. So our focus is to share our knowledge with health plans across the nation, to help them provide a higher level of care to their communities.
As a combined team, we offer more than 20 years of experience working with managed care organizations, and state and federal government agencies. We’re eager to share our experience to help you build programs that support your business needs.
Our Team
Chief Executive Officer
John Cole is a health care industry veteran with more than 25 years of experience in managed care and health care financing. He has successfully implemented complex projects in managed care organizations, state governments and private health systems. He is also a leader in the field of start-up managed care organizations, with success implementing vast health care information systems, overseeing financial operations and facilitating provider-network development.
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John Cole, Chief Executive Officer
John Cole Chief Executive Officer
John Cole is a health care industry veteran with more than 25 years of experience in managed care and health care financing. He has successfully implemented complex projects in managed care organizations, state governments and private health systems. He is also a leader in the field of start-up managed care organizations, with success implementing vast health care information systems, overseeing financial operations and facilitating provider-network development.
LinkedInChief Customer Experience Officer
Brooke Boswell has devoted the majority of her more than 18 years of experience in the health care industry to LTSS programs. Her experience encompasses both government and managed care programs, having worked with TennCare’s LTSS division and also on the implementation team for BlueCross BlueShield of Tennessee’s CHOICES program. Brooke joined Shared Health in 2014 to lead the Operational and Support Center focusing on Special Populations.
LinkedInBrooke Boswell, Chief Customer Experience Officer
Brooke Boswell Chief Customer Experience Officer
Brooke Boswell has devoted the majority of her more than 18 years of experience in the health care industry to LTSS programs. Her experience encompasses both government and managed care programs, having worked with TennCare’s LTSS division and also on the implementation team for BlueCross BlueShield of Tennessee’s CHOICES program. Brooke joined Shared Health in 2014 to lead the Operational and Support Center focusing on Special Populations.
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Chief Operating Officer
Tracy Purcell has more than 20 years of experience in the health care industry, with a focus on state Medicaid programs and implementations. Her experience includes a focus on eligibility, enrollment, member services and appeals. She has successfully managed numerous projects as part of her role as the Director of Member Services for the Division of TennCare (Tennessee Medicaid) including Medicaid reform, major budget initiatives and vendor implementations. With over 15 years at TennCare, Tracy has vast experience in almost all areas of Medicaid and CHIP programs.
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Tracy Purcell, Chief Operating Officer
Tracy Purcell Chief Operating Officer
Tracy Purcell has more than 20 years of experience in the health care industry, with a focus on state Medicaid programs and implementations. Her experience includes a focus on eligibility, enrollment, member services and appeals. She has successfully managed numerous projects as part of her role as the Director of Member Services for the Division of TennCare (Tennessee Medicaid) including Medicaid reform, major budget initiatives and vendor implementations. With over 15 years at TennCare, Tracy has vast experience in almost all areas of Medicaid and CHIP programs.
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