DCS Employees

A healthy future starts today

Shared Health® is proud to support the State of Tennessee and the Best Practice Network in providing the best care possible to children in need. And now, Shared Health has changed its role in this process.

Here's how the program works.

• The Department of Children's Services (DCS) alerts TennCareSelect of a new child. The Department of Children's Services sends a fax to notify TennCareSelect of a new child in state custody.
• TennCareSelect notifies Shared Health of a new child. TennCareSelect sends basic information about the child to Shared Health so that Shared Health can find and compile all other available information.
• Shared Health compiles patient information. Shared Health organizes the child's patient information and medical history, preparing it for the assigned DCS Health Advocate Representative.
• Shared Health sends patient records to the DCS Health Advocate Representative. Shared Health sends a secure, encrypted email containing the child's health records to the DCS Health Advocate Representative assigned to him or her.
• Assigned Family Service Worker (FSW) reviews patient information. The Regional Health Advocate Representative distributes Shared Health summary to Well Being team and assigned FSW to review with the child and family team.
• TennCareSelect assigns a Primary Care Provider upon official TennCare eligibility of child. Shared Health will send a secure, encrypted email containing the child's health record to the assigned Primary Care Provider.

Our goal is to provide you and the physicians in the Best Practice Network with everything you need to give these children the highest possible level of care.

If you have any questions about how this process works, please call us at 1-888-283-6691.